AAC&U Webinar · May 6, 2026 · 2:00 PM ET

The Missing Layer

How Conversational AI Turns Student Reflection into Institutional Intelligence

Wednesday, May 6, 2026
2:00 – 3:00 PM ET
Free Online Webinar
Watch the Recording
About this Webinar

The data layer most institutions are missing

Every campus already collects an enormous amount of student data: grades, surveys, engagement metrics, persistence indicators. Yet the most revealing layer is almost always missing: what students think about their own learning, in their own words.

Reflection has long been recognized as the practice that turns experience into learning. The challenge has been making it sustainable, structured, and actionable at the institutional level, without adding more reporting burden on faculty or staff.

In this hour-long AAC&U webinar, Rebecca Thomas of Bucknell University and Jeffrey Yan of Digication will show how conversational AI can scaffold student reflection in a way that is pedagogically sound, sensitive to context, and capable of generating continuous, aggregable evidence of learning, belonging, and growth across the institution.

You'll leave with a concrete model for connecting what students reflect on, what institutions measure, and who stays enrolled, from a single continuous data source.

What you'll learn

Three threads, one continuous data source

Reflection

Make reflection sustainable at scale.

How AI-guided conversation scaffolds deeper, more consistent student reflection across courses, programs, and high-impact practices, without replacing the human relationships that make reflection meaningful.

Built on TORI, our Taxonomy of Reflective Inquiry

Outcomes

Turn reflections into actionable evidence.

How structured reflection data automatically aligned to outcomes can be aggregated and analyzed to demonstrate program impact, support accreditation, and surface authentic evidence of learning that traditional metrics miss.

Retention

See belonging and persistence early.

How patterns in student reflection reveal early signals of engagement, belonging, and risk, giving advisors and institutional leaders a continuous, qualitative view of who is thriving and who needs support.

Featuring

The Speakers

Rebecca Thomas

Rebecca Thomas

Pathways ePortfolio Director and Associate Teaching Professor of Electrical & Computer Engineering

Bucknell University

LinkedIn

Rebecca leads Bucknell's Pathways ePortfolio program, helping faculty and students use reflection to connect coursework, internships, and personal growth across disciplines. Her work bridges engineering education and integrative learning, with a focus on making reflective practice meaningful and measurable.

Jeffrey Yan

Jeffrey Yan

Cofounder & CEO

Digication

LinkedIn

Jeffrey co-founded Digication two decades ago to help higher education make learning visible. His current work focuses on how AI can deepen reflection at scale, surfacing the qualitative evidence institutions need for assessment, accreditation, and student success without losing the human core of teaching.

Moderated by

Jessica Chittum

Assistant Vice President for Curricular and Pedagogical Innovation and Director of VALUE Operations, AAC&U

Session Resources

Slides & handout from the session

Browse the full slide deck below or download the materials to share with colleagues.